FAQs | Frequently Asked Questions
?

How many ATVs do you have in your fleet?

We always maintain between 40 and 50 vehicles in our fleet.

?

Can we use multiple cards to place our ATV damage deposit?

Yes, but the smallest amount that we can hold on a single card is $1000.

?

Can I use a debit card or cash to place a damage deposit instead of a credit card?

Yes, you may do so, however be aware that an authorization can take up to two weeks to clear on a debit card.

?

Can I smoke at the condo/hotel?

Though it is not allowed to smoke inside the condominiums, hotels or private residences, you can smoke in the designated smoking areas. Accommodations in Costa Rica do not allow tabaco smoking.

?

Is my condo non-smoking?

Yes.

?

What tours do you offer that are wheelchair accessible?

The following tours are wheelchair accessible: Manuel Antonio National Park, Carara National Park, and the Aerial Tram. The trails for the serpentarium and butterfly farm are wheelchair accessible, however for the tour in the tram the client must go without the wheelchair.

?

My child under 16 has ATV/off-road experience. Does he/she still need to ride as a passenger?

Yes, ATV drivers must be 16 years of age or older with a valid driver’s license. Unlicensed participants and children under 16 must ride as passengers.

?

Can the driver and passenger switch places on the ATV tour?

Yes, as long as both have a valid driver's license.

?

We did not purchase our Go-Pro video on the day of our ATV tour, is it still available to purchase?

Unfortunately, we delete all unsold videos at the end of the day.

?

How many other people will be on the [monkey, crocodile, zipline, kayaking, Tortuga tour, etc.] tour with us?

The Monkey Mangrove, Crocodile, Zipline Canopy, Kayaking and Tortuga Island tours are all shared tours and the number of people may vary, but the service will always be personalized.